At our automated Customer Fulfilment Centres (CFCs) we process thousands of orders every day, all of which are time-critical so we can meet Ocado’s commitment to one-hour delivery slots. To achieve this we constantly stress and fully utilise all our automated mechanical handling equipment (AMHE), for example: pallet and tote cranes; miles of conveyors; plant equipment; thousands of shuttles and robots.

The teams are responsible for achieving 100% of maintenance KPIs whilst ensuring rapid response and repair to unplanned breakdowns. They are focused on continuous improvement and development, ensuring strength in the team is maintained whilst enabling internal promotions. We ensure all Ocado sites share good practice and we train our people well, safety being one of our key concerns.

Through continuous training, we have all the skills we need in-house. We constantly motivate our teams to do well and, through listening forums, ensure we harness ideas and keep our employees engaged.

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