At our automated Customer Fulfilment Centres (CFCs) we process thousands of orders every day, all of which are time-critical so we can meet Ocado’s commitment to one-hour delivery slots. A key team in making sure we achieve Ocado’s commitments are the Engineering Operations team. They continually monitor and maintain our automated mechanical handling equipment (AMHE), for example: pallet and tote cranes; miles of conveyors; plant equipment; thousands of shuttles and robots.
Through continuous training, they have all the skills they need in-house. They constantly motivate the teams to do well and, through listening forums, ensure they harness ideas and keep their employees engaged.
The role of the Central Management team is to ensure we are always achieving the highest standards with regards to our equipment, the way we work and our training. As a team we frequently travel between sites to assess our current ways of working, whilst also identifying best practices to replicate and deploy across all other sites. Our team ensures we work together with a universal set of standards and from this, we are able to continually improve.
We currently have three Site Activity teams split between our two OSP CFCs, Andover and Erith, and our General Merchandise site in Welwyn Garden City. Our teams are responsible for achieving 100% of maintenance KPIs whilst ensuring rapid response and repair to unplanned breakdowns. We are focused on continuous improvement and development, ensuring strength in the team is maintained whilst enabling internal promotions. Together, as Engineering Operations, we ensure all Ocado sites share good practice and we train our people well, whilst always keeping safety as one of our key concerns.